Refund policy
Returns & Refunds
Due to the nature of our products, we do not offer returns or refunds for change of mind.
Returns and Refunds are for defective or incorrect items only.
We do not cover damage caused by rough delivery partners. Please contact delivery company if your parcel is visibly damaged upon arrival, and photograph the damaged box.
Defective or Incorrect Items
If your product arrives defective or you receive the wrong item, please contact us within 14 days of receiving your order:
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Please include your order number and clear photos of the defective or incorrect item/s.
- Please note that return postage is the responsibility of the customer, unless otherwise advised by us, at The Gentle Ledger.
We will offer a replacement or refund where appropriate, in accordance with Australian Consumer Law.